Marketface Customer Experience Study

Our flagship offering uses a unique combination of evaluation methodologies to systematically pinpoint the issues that your customers face when using your website or other interactive technologies.

Findings from the study are then used to develop cost-effective solutions. The MarketFace Customer Experience Study:

• Uncovers issues that real customers encounter when they interact with your customer-facing technologies
• Measures and documents your technology’s strengths and weaknesses in achieving business objectives
• Develops a corresponding list of prioritized and targeted solutions, many of which can be implemented immediately

After implementing the recommendations derived from a MarketFace Customer Experience Study, clients quickly see dramatic improvements in their key business metrics.

MarketFace Customer Experience Studies have helped leading corporations in dramatic ways:

• Doubled online revenues in less than a year
• Achieved double-digit conversion rate increases
• Significantly reduced phone calls to support centers
• Increased customer use of online tools thereby decreasing phone support
• Reduced training time on call center applications

Our Customer Experience Study can help you see great results as well, quickly. Contact MarketFace today.

Improved profitability

"MarketFace helped JetBlue.com identify opportunities to refine our online presence, with an impact that translated directly to our bottom line. We found MarketFace to be a reliable, professional partner that respected our aggressive timeline and produced usable results."

JetBlue
Director of Interactive Marketing

We can help your company improve its profitability by getting better results from your interactive technologies. Write to us at info@marketface.com or call 480.314.1107.